Terms and Conditions
Last updated: January 15, 2026
These Terms
(1) This website (The Teeny Tiny Printery) and/or the services, including all related mobile applications (collectively: the "Services") and all other services we offer our customers in the course of our business (the "Services"), as well as the booking of such Services ("Booking") through this site, is owned and operated by Yvonne Neldel (hereinafter also referred to as "we," "us," and "our"). These Terms and Conditions ("Terms") set forth the conditions under which visitors or users (collectively: "Users" or "you") may access and/or use the Site and/or the Services and make bookings.
(2) By accessing and/or using the Services, you agree to be bound by these Terms. If you do not agree to all of the Terms, you may not access the Site or use the Services. Please read these terms and conditions carefully before accessing our site, using the services, or making bookings. These terms and conditions explain who we are, how to make and cancel bookings, and what to do if you encounter any problems.
(3) You represent that you are of legal age and have the legal capacity, right, and freedom to enter into a binding agreement based on these terms and conditions and to use the services and make bookings. If you are a minor, you need the permission of your parents or legal guardians to use the services or make bookings.
Booking Services Offered
(1) You can make bookings to purchase the services offered. Through our site or services, we may authorize you to schedule appointments to use our services. When you schedule an appointment for one of our services, you agree to be present at the scheduled time and location and to pay the displayed price using the agreed payment method. If you are unable to keep your appointment, you agree to cancel it at least 24 (twenty-four) hours in advance. If you fail to cancel an appointment, or fail to do so at least 24 (twenty-four) hours in advance, you will not receive a refund for any payments already made.
(2) We may require payment for a particular service. By making a payment for our services, you agree that: (i) you are responsible for reading the full listing and description of the services offered before making a binding booking, and (ii) you enter into a legally binding contract to book a service when you complete the booking process.
Terms and Conditions
Last updated: January 15, 2026
(3) You can select the services and available appointments you wish to book and add them to a shopping cart by making the appropriate selections (e.g., type of service, quantity (if applicable), date and time of appointment) and clicking the corresponding button. Our prices are listed on the website or within the service descriptions. We reserve the right to change our stated prices for services at any time (provided that you are only charged the amount you agreed to before the price change) and to correct any unintentional pricing errors with future effect.
(4) Before clicking the "Book" button, a booking summary will display all the services and appointments you have selected, including the total price. You can then identify and correct any input errors before submitting your final, binding booking request. By clicking the "Book Now" button, you are placing a binding order for the offered services on the selected date. However, the order can only be placed and submitted once you have accepted these terms and conditions by clicking the corresponding checkbox, thereby including them in your booking request.
(5) We will then send you an automatic confirmation of receipt for your booking request by email. This confirmation will list your booking request again, and you can print or save it using the appropriate function. The automatic confirmation of receipt only confirms that we have received your booking request; it does not yet constitute our acceptance of this request.
(6) The legally binding agreement for the booking of the offered services is only concluded when we send you a confirmation email. We reserve the right not to accept your booking request. This does not apply in cases where we offer a payment method—and you select this payment method for your order—that initiates a payment process immediately (e.g., electronic transfer or real-time transfer via PayPal, Giropay, Paydirekt). In this case, the legally binding contract is considered concluded when you initiate the booking process, as described above, by clicking the "Book Now" button.
(7) The contract can be concluded in German or English. After conclusion of the contract, the terms and conditions will be stored by us, and you will no longer have access to them.
(8) Fees for the offered services are due before the commencement of the service. If payment for the offered services is to be made offline, you hereby agree to send the full payment before the scheduled appointment time. We reserve the right to refuse to provide the offered services at any time if payment has not been received.
Refunds are not covered by cancellation protection.
Agreed-upon appointments for offered services may occasionally be cancelled due to events beyond our control, such as natural disasters. In these cases, you will receive a refund.
Storage of Online Payment Information
You can save a preferred payment method for future use. In this case, we will store this payment information in accordance with applicable industry standards, if any (e.g., PCI, DSS). You can identify your saved card by its last four digits.
Right of Withdrawal
(1) When you book the offered services via the Site or the Services, the following instructions inform you about your right of withdrawal.
You may withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the conclusion of the contract.
To exercise your right of withdrawal, you must inform us at Yvonne Neldel, Skalitzer Straße 18, 10999 Berlin, Germany, or by email at Tinyprintery@gmx.de
of your decision to withdraw from this contract by means of an unambiguous statement (e.g., a letter sent by post or email).
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.
Consequences of Cancellation
If you cancel this contract, we will reimburse all payments received from you without undue delay, and in any event no later than 14 days after we receive your cancellation notice. We will make such reimbursement using the same means of payment that you used for the original transaction, unless you have expressly authorized otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If the requested start date falls within the cancellation period, you must pay us a reasonable amount corresponding to the proportion of the services already provided (in relation to the total scope of services stipulated in the agreement) at the time you informed us of your decision to cancel this agreement.
If the requested start date falls within the cancellation period, you must pay us a reasonable amount corresponding to the proportion of the services already provided (in relation to the total scope of services stipulated in the agreement).
Expiry of the withdrawal period
(1) The right of withdrawal expires in the case of contracts for the provision of services (e.g., workshop services) if we have fully performed the contractually agreed services and the provision of the services only began after you have expressly agreed to this and simultaneously confirmed that you are aware that your right of withdrawal expires as soon as we have fully performed our services.
Cancellation Notice
(This is an example of what can be included in your cancellation notice to help us process your cancellation and ensure its validity.)
— I/We (*) hereby give notice that I/we (*) cancel my/our (*) contract for the provision of the following services:
— Ordered on (*)/received on (*)
— Customer Name(s)
— Customer Address(es)
— Customer Signature(s) (only if this form is submitted in paper form)
— Date
_______________
Warranty for Services Offered
We are liable for defects in the quality of our services in accordance with the statutory warranty provisions, provided the services offered are considered work performed under German law.
Vouchers, Gift Cards, and Other Offers
From time to time, vouchers, gift cards, discounts, and other offers ("Offers") are available for our services. Such Offers are valid only for the period specified in the Offer. Offers may not be transferred without our express written consent. modified, sold, exchanged, copied, or distributed.
Member Account
(1) To access and use certain areas and features of our site, you must first register and create an account (“Member Account”). You must provide accurate and complete information when registering your Member Account.
(2) If someone other than yourself accesses your Member Account and/or your settings, they can perform all actions available to you, including making changes to your Member Account. Therefore, we strongly advise you to keep your Member Account login details secure. Such activities may be considered to have been carried out for you and on your behalf, and you may be solely responsible for these activities, which occur within the scope of your Member accounts are subject to change without notice, whether or not you have expressly authorized such use, and we are liable for all damages, expenses, and losses arising therefrom. You are liable for any activity related to your member account as described above if you have negligently enabled the use of your member account by failing to exercise reasonable care in protecting your login credentials.
(3) You may create and access your member account through a designated website or through a third-party platform such as Facebook (the “Social Network Account”). By logging in through a third-party platform account, you hereby grant us access to certain information about you stored in your Social Network Account.
(4) We may permanently or temporarily suspend or block your access to the member account without any liability on your part to protect ourselves, our Site and our services, or other users if, for example, you violate any provision of these Terms or applicable law or regulations in connection with your use of the Site or your member account. This may occur without prior notice if circumstances require immediate action; in this case, we will inform you as soon as possible. Furthermore, we reserve the right to terminate your membership account by email with two months' notice if, for example, we discontinue our membership account program. You may stop using the service and request the deletion of your membership account at any time by contacting us.
Permitted Use
(1) Our services are provided to you for informational purposes and for private, non-commercial use only. When using our services, you must comply with these terms and all applicable laws.
(2) Unless expressly permitted by these terms, you may not: (i) use our services in an unlawful or fraudulent manner (including infringing the rights of third parties) or for purposes of collecting personal information or impersonating other users; (ii) alter or use our copyright, trademark, or other proprietary notices or interfere with the security features of our services; (iii) to use our services in any way to manipulate or falsify content or to undermine the integrity and accuracy of content, or to take any action to disrupt, damage, or interrupt any part of our services; (iv) to use our services to send, receive, upload/post, or download material that does not comply with our content standards; (v) to use our services to transmit or facilitate the transmission of unsolicited or unauthorized advertising or promotional material; (vi) to use our services to transmit or upload data to our services that contains viruses, Trojan horses, worms, time bombs, keystroke logging, spyware, adware, or other harmful programs or similar computer code designed to interfere with the operation of computer software or hardware; (vii) to use robots, spiders, other automated devices, or manual processes to monitor or copy our website or other web pages or the content contained in our services, or to use network monitoring software to determine the architecture of our services or to extract usage data from our services; (viii) to engage in any behavior that restricts or prevents other users from using our services; or (ix) to use our services for commercial purposes or in connection with any commercial activity undertaken without our prior written consent. You agree to fully cooperate with us in investigating any activity that is suspected or actual to violate these Terms.
Intellectual Property Rights
(1) Our Services and related content (and all derivative works or improvements thereof), including but not limited to all text, illustrations, files, images, software, scripts, graphics, photographs, sounds, music, videos, information, content, materials, products, services, URLs, technology, documentation, trademarks, service marks, brand names and trade dress, as well as interactive features and all intellectual property rights therein, are either owned by us or licensed to us (collectively: “our Intellectual Property Rights”) and none of the provisions of these Terms shall apply.
Disclaimer of Warranty for the Use of the Site and Services
The services, our intellectual property rights, and all information, materials, and content provided in connection therewith and made available to users free of charge are provided "as is" and without warranty of any kind, express or implied (warranties of fitness for a particular purpose or warranties regarding the security, reliability, timeliness, accuracy, and performance of our services, among others) – except in cases of malicious failure to disclose defects. We do not warrant that free services will be provided without interruption or error, or that they will meet your requirements. Access to the services and the site may be suspended or restricted due to repairs, maintenance, or updates. This does not affect the warranty for services offered that you have ordered from us as set forth in the "Warranty for Services Offered" section above.
Indemnification
You agree to defend and indemnify us against all actual or alleged claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable attorneys' fees) arising out of or in connection with your use of the Website and Services in breach of these Terms, including, but not limited to, any use that violates the restrictions and requirements set forth in the "Permitted Use" section, unless such circumstances are not attributable to your fault.
Limitation of Liability
(1) We shall only be liable for intentional misconduct, gross negligence, negligent injury to life, body, or health, or slight negligence in the breach of a material contractual obligation, and only in the case of paid services or services offered on a paid basis. A "material contractual obligation" means an obligation whose fulfillment is a basic condition for the proper performance of the agreement and on which you normally rely and may reasonably depend. Our liability for slightly negligent breach of a material contractual obligation is limited to the amount of typical and foreseeable damages for this type of contract. Our liability under the Product Liability Act or in the event that we have explicitly given a guarantee remains unaffected.
(2) The foregoing provisions apply to our contractual (including liability for wasted expenses) and non-contractual liability (including liability in tort), as well as liability arising from pre-contractual transactions (culpa in contrahendo). They also apply in favor of our directors, officers, or other legal representatives, employees, and agents.
Changes to the Terms and Services; Discontinuation
We reserve the right to amend these Terms and Conditions from time to time at our sole discretion to reflect changes in the law, additional features we may introduce, or as we otherwise develop our business. Therefore, you should review these Terms and Conditions regularly and in any case during the booking process when you complete a booking. The new terms and conditions apply to any new order you place after the effective date of the new terms and conditions. If ongoing services you use are affected by the changes to the terms and conditions, we will duly consider your legitimate interests. We will inform you of such changes well in advance. The changes will be deemed accepted by you if you do not object to them within two months of receiving this notification. We will point this out in our notification. If you object to the changes, we have the right to terminate the contract with immediate effect.
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without any further obligations to you – which will become effective on the date the changes take effect.
We may modify the Services, discontinue the provision of the Services or one or more features of the Services offered, or restrict the Services. We may terminate or suspend access to the Services themselves permanently or temporarily – without giving reasons and without any further obligations. Where possible under the circumstances, we will provide you with sufficient advance notice and give due consideration to your legitimate interests in taking such action.
Links to Third-Party Websites
The Services may contain links that allow you to leave the Site. Unless otherwise stated, the linked sites are not under our control, and we are not responsible for the content of linked sites, for links contained on any linked site, or for any changes or updates to such sites. We are not responsible for any transmissions received from a linked website. Links to third-party websites are provided for informational purposes only. The fact that we have included links to other websites does not imply that we endorse their owners or their content.
Applicable Law
(1) These Terms and Conditions shall be governed by and construed in accordance with the laws of the Federal Republic of Germany (without regard to its conflict of law provisions).
(2) The European Commission provides a platform for online dispute resolution (ODR), which can be accessed at: https://ec.europa.eu/consumers/odr/. Please note that we are not obligated to settle disputes with consumers before alternative dispute resolution bodies.
Miscellaneous
(1) A waiver by either party of any breach or default under these Terms and Conditions shall not constitute a waiver of any prior or subsequent breaches or defaults.
(2) The headings used in these Terms and Conditions are for convenience only and shall not have any legal effect.
(3) Unless expressly stated otherwise, if any part of these terms and conditions is deemed unlawful or unenforceable for any reason, it is agreed that such part of the terms and conditions shall be deleted and the remaining terms and conditions shall remain in full force and effect.
(4) You may not assign your agreement with us under these terms and conditions, nor any part of your contractual rights or obligations, without our prior written consent.
(5) These terms and conditions constitute the entire agreement and supersede all prior written or oral agreements between you and us relating to the services and the booking of the services offered.
(6) The provisions of these terms and conditions which, by their nature, are intended to survive any such action on our part, shall remain in effect, in particular those relating to indemnification, indemnification, disclaimers, limitations of liability, and this "Miscellaneous" section.
Contact
To contact us, please send an email to:
Name: Yvonne Neldel
Address: Skalitzer Strasse 18, 10999 Berlin
Email: tinyprintery@gmx.de